How To Place an Order

Several of our popular stock products are for sale in our online store. We welcome you to take a look. To discuss larger quantities, made-to-order parts, or a custom innovation to meet your specific needs please contact a member of our sales team. Our sales department is open 8:00 am to 5:30 pm Eastern time, Monday through Friday. To contact us:

Phone: (508) 821-4800
Fax: (508) 821-3637
E-mail:  

Frequently we have products not listed in our online store in stock without a minimum order requirement. Orders place for under $100 are subject to a $10 small order fee.

If you purchased from us before and would like to reorder the same item, please fax or email us a purchase order with all of the details. We will acknowledge receipt of your order via fax or email and will call if we have any questions.

Terms

Prepayment  by check is welcome. Please call first so we can provide a total amount including any sales tax and shipping charge. Allow up to 7 business days for the check to clear.

We gladly accept payment Visa, MasterCard and American Express and PayPal . Standard Net 30 terms will be extended pending approval of a credit application with satisfactory trade and banking references. Call for our credit application or fax your company's standard reference form to (508) 821-3637. Please allow up to two weeks to process new credit applications. If you are in a rush for your first order we suggest you pay with a different method and let us establish credit for your future orders.

We can ship your order C.O.D. via FedEx or UPS. In addition to the cost of your products, C.O.D. shipments include a $7.50 per package C.O.D. fee charge by FedEx or UPS plus any applicable sales tax and shipping charges. We do not make C.O.D. shipments via common carriers.

For those without established open accounts, made-to-order products and custom design work requires an advance deposit of at least 50%.

Prices

Catalog prices are subject to change without notice. Made-to-order quotations are valid for 45 days unless otherwise stated. After 45 days we will need to reconfirm prices for you. All prices are U.S. dollars and do not include tax or freight unless otherwise specified. Prices quoted "/M" are per 1,000 pieces.

Custom and made-to-order products are subject to a +/- 10% variance in quantity. Custom orders CAN NOT BE CANCELLED! We will ship and bill for the exact number of pieces produced. Custom and made-to-order parts are not returnable or exchangeable.

If your project includes custom printing, the prices quoted are subject a possible adjustment pending a final review of any artwork not provided prior to quoting. Prices are based on the customer providing camera-ready black and white artwork for hot stamping or electronic digital files and a color laser print for other methods of printing. Not all artwork can be hot stamped.

Accessories and Non Standard Items

We thrive on product innovation. An active dialog can stimulate development of a new product to meet the exact needs of your company or your customer. After we help you develop and design the product we can also help you source it. Besides the extensive fabrication techniques and talent utilized in our own US factory, we also possess a widespread knowledge and extensive relationships both domestically and internationally. We can provide almost any item you require.

Shipping

Shipments, unless otherwise requested, will ship prepaid and add via the best possible method. Shipping methods are chosen based on weight, density, number of packages and volume. Our preferred small package partners are FedEx and UPS. Our preferred common carrier is Roadway Express. If you would like your shipment sent collect with one of your preferred carriers this should be explicitly stated on your purchase orders. Any requests to ship orders DHL collect will be subject to a $10 pickup fee charged to us by DHL.

FedEx/UPS Damage - It is your responsibility, before signing the delivery log, to count the cartons and inspect for visible damage. If there is a problem it should be documented with the driver at the time of delivery. In case of concealed damage, save the carton, all packing materials and the damaged merchandise. Contact FedEx or UPS to file a claim. Some claims require inspection of merchandise. Do not discard damaged merchandise until the claim is completely resolved.

Common Carrier Damage - It is your responsibility, before signing the freight bill, to count the cartons and inspect for visible damage. Note any such damage on all copies of the freight bill and have the driver sign to acknowledge the damage. In case of concealed damage, save all cartons and packing materials with the damaged merchandise and call the carrier for an inspection and claim forms. After the inspection you must file a claim with the truck line. If the carrier honors the claim, your will receive payment directly from the carrier. 

Returns

We will accept returns of any unused and undamaged stock products within 30 days of shipment. Call for a return authorization number before returning the products and clearly label each carton with the RA number. Returns cannot be traced or processed without an RA number. Credit cannot be issued without a copy of the original packing slip and/or invoice. Only returns shipped prepaid will be accepted. Returns are subject to a 20% re-stocking charge. Credit is issued for product value only. Shipping charges are not refundable. Custom and made-to-order parts are not returnable or exchangeable.

Cancellations

Any back-ordered product may be cancelled by contacting Customer Service. There is no charge to cancel back ordered products. Products that are in-stock are usually packed within 4 hours of when you place your order and typically can be canceled before they are packed. There is a $10 cancellation charge for order which have not yet been packed.. If you require packed order to be cancelled and we are able to stop it before it is shipped,  it is subject to a 20% restocking fee (but we will not charge for any shipping charges). If the product has already shipped then it would follow our standard return policy.

Comments about our Products or Service

We invite you to write or call Ken Raifman, President of the company, to share your comments, praise or criticism about our products or our team members. While we always appreciate hearing stories of how our employees went above and beyond the call or duty for our customers, we also need to hear about any problems. If you have an issue we cannot address it if we do not know about it. Thank you for your loyal support of our United States manufacturing company.

Please visit our Frequently Asked Questions page for answers to other common questions.

Last Updated 07/03/2007
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